About us

§ 1
Terms of making an order and concluding sales contract

1. When the Client makes an order at the Shop, he also declares that he has get acquainted with the Regulations and accepts its provisions.
2. Orders at the Shop may be made 24/7 throughout the year.
3. The content of the Shop's site is an invitation to conclude a contract within the meaning of art. 71 of the Civil Code, thus mere placing of the order by the Client is not equal to the immediate conclusion of the contract.
4. In order to make an order in the internet Shop www.sklep.alergsova.pl the Client has to log in to his account or to sign up for the account in the case of new Clients; in order to sign up for the account, one should give his correct e-mail address and create a password. Orders may be also made using the form available on the websites: www.alergsova.pl and www.dermasova.pl.
5. In the process of registration and making order on the website, the Client is required to accept storage and processing of his personal data revealed during the registration and in his orders by the Seller, in accordance with the provisions of the law on protection of personal data (Journal of Laws of 2014, entry 1182).
6. The Client enters into commitment towards the Seller when he accepts the order by clicking the icon „Order liable to payment”.
7. Upon sending the order, the Client receives “Confirmation of Order” from the Seller, i.e., the e-mail confirming the receipt of the order including its number and other information, namely:
   • data of the Seller and list of particular items of the order,
   • total gross price,
   • way and date of payment,
   • way and time limit of completion of the order,
   • “Information for Consumers - Annex No.2 to these Regulations,
   • “Right to withdraw from the Contract” – instruction for withdrawal from the contract constitutes Annex No. 4 to these Regulations,
8. “Confirmation of Order” confirms the fact that the Client's order has been received by the Seller.
9. Upon receiving the payment (in case the Client has chosen payment „cash on delivery”, the payment receipt is not required), the Seller will send e-mail „Payment was accepted” to the Client and start to prepare the order for dispatch to the Client.
10. Upon preparing and dispatching the order, the Seller will send the confirmation of completion of the order by e-mailing the Client „Order dispatched” .
11. Sending the confirmation of completion of the order confirms the conclusion of the sales contract between the parties.
12. The Client may watch the status of his order on his account in the bookmark „My order”.
13. Orders will be dispatched to the address on the territory of Poland / European Union indicated in the Client's order.
14. The Shop reserves the right to confirm the acceptance of the order by telephone or by e-mail and to verify the consumer's data. The Shop reserves the right to cancel the order in case there is no possibility of contacting the Client.

§ 2
Way of payment

1. The Client may choose the following ways of payment:

1. Orders unconfirmed or unpaid by the Client within 7 days from the date of the order will be automatically cancelled (excluding the „cash on delivery” option).

§ 3
Time limit of payment

1. In the case of choosing payment by means of transfer to the bank account, electronic transfer, or credit card, the Client is obliged to pay for products and costs of delivery within 4 days from the date of acceptance of the order by the Seller.
2. The date of credit of the Seller's bank account is acknowledged as the date of payment.
3. In case the full price is not paid on time, the Seller may cancel the Client's order and shall inform the Client about it. If the Client paid a part of the price, the Seller returns to him the respective amount the Client paid in.
4. In the case of transfer, its title should contain the number of the order put by the Seller.
5. In case the Client does not give the number of his order in the title of  transfer, the Seller will try to find it, in particular, by means of contacting the Client. In case it turns out impossible to determine the number of the order specific for a given transfer, the Seller returns the paid in amount to the bank account  from which it has been made, and the order is cancelled.

§ 4
Completion of the order

1. The Seller declares that he will exercise due diligence to complete the Client's order within 6 working days from the working day next to the day of receipt of payment by the Seller. In the case of Individual Orders, the time limit of completion of order becomes extended up to 10 working days.
2. The condition of making payment does not concern the situation where the Client has chosen the „cash on delivery” transaction.
3. The Seller declares that the maximum time period of completion of order should not exceed 6 working days, but in the case of temporary shortage of the ordered Product in the internet Shop this time may be prolonged, however not longer than by 30 days from the date of the contract.
4. If the Seller is not able to complete the entire order, the Client has the right to choose the partial completion of the order or he may cancel the entire order.
5. The VAT invoice is the purchase receipt.
6.  Delivery is implemented in the following ways:

§ 5

Adjustment of order

1. Adjustments to the orders may be submitted only till the date of sending confirmation of dispatch from the shop to the Client.
2. Adjustment may be sent by e-mail to the address zamowienie@alergsova.pl or by telephone contact with the Seller at the number +48 602 27 41 43 (cost of connection according to the operator's rate). While making the adjustment, the Client is obliged to give the number of order.

§ 6
Way and costs of product delivery

1. Client may choose the following forms of delivery of the ordered product:

• a). in the case of payment in advance, by means of electronic transfer, credit card, or common transfer to the bank account of the Seller:

• -delivery by courier company (Poland / European Union)
• -delivery by Poczta Polska SA (Poland / European Union)   
• -delivery through the network of INPOST parcel lockers (Poland).

•  b) in the case of cash on delivery

• - delivery by a courier company (Poland).

1. Costs of delivery are borne by the Client, unless the Seller indicates otherwise in the Shop.
2. Costs of delivery on the territory of Poland / European Union, account taken of weight, form of delivery, and ways of payment, are presented in Annex No.5 to these Regulations.
3. Before accepting the delivery, the Client is obliged to check if the packing was not damaged in transport. In case the packing shows the attributes of damage, the Client should not accept the delivery, make the record of damage in the presence of the courier, and contact the Seller in order to clarify the problem as soon as possible.
4. Upon collecting the delivery from the parcel locker INPOST, the Client is obliged to check if the packing was not damaged. If it is damaged, the Client is obliged to check if the content of delivery was not damaged. If the content is damaged, the Client should submit a complaint according to the guidelines that appear on the parcel locker display.